Contact support
Real people, no bots. We answer every message within one business day — usually much faster.
Email us
General & order questions: support@pspaddict.store
Warranty & repairs: warranty@pspaddict.store
Include your order number and, if it is a fault, a short video or photo of the issue.
Support hours
Monday to Friday, 09:00 – 18:00 CET. Weekend messages are answered on Monday morning.
Before you write
- Where is my order? Tracking is emailed when the parcel ships, normally 1–2 business days after purchase.
- Console won't boot? Charge for 30 minutes on the supplied cable, then hold Power for 20 seconds. Nine times out of ten that fixes it.
- Adding your own games? Drop them into the /ROMS folder on the memory card and refresh the game list from the launcher.
- Wrong colour or storage shipped? Send a photo of the console and box label; we ship the correct unit the same day.
Returns address
Do not send a return before contacting us — we issue a prepaid label and an RMA number so your parcel is tracked and refunded correctly.